Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Katerina M
Great experience
What an amazing experience! Saw the car, totally fell in love, walked in to a very friendly sales team, got finances sorted within 5 minutes, and drove off in my new car! My husband and I bought cars from Fairlands Car Sales before and always happy. Friendly, trusted, makes all process fast and easy and just truly enjoyable. Highly recommended!
By Ana N
Great car dealership - honest and personable
Fairlands Cars near Headley give the personal touch, they will work to your own needs. I went through my banks chosen car finance provider and I really regretted it because they completely messed me around. After speaking to them they arranged finance through their own chosen provider quickly and it was a lot less hassle than my banks one.. a week after test driving the car I was able to pick it up. Franco and Adam will go out of their way to ensure you are happy and as this is a family business they will treat you with the courtesy and kindness you deserve unlike big dealerships who are all about number crunching. HIGHLY RECOMMENDED. Car Brought - fiat 500
By Dr Catherine Anne C
Friendly service that goes the extra mile.
Really excellent friendly service from this garage in every way. Nothing was too much trouble. We wanted a specific car with particular spec and every effort was made to successfully source this for us. We took ownership of this car today, it was an excellent deal and just the car we wanted. We have no hesitation in recommending this car sales company.
By Sue D
Great people and wonderful service
Amazing service and care. They were fantastic and got the car in tip top condition before I picked it up. They phoned me with updates and kept all their promises. Highly recommend them
Alex R
Fantastic!
Absolutely fantastic experience purchasing the car. Wasn't long and drawn out, everything explained thoroughly as we went. The finance was really easy and straight forward, took no time at all. And much more affordable than I thought it would be. Did a really good job of making it a quick and enjoyable experience. Great all round.
By Leo C
Highly recommend!!!!
I would highly recommend Fairlands car sales! Franco and Adam were beyond helpful, trustworthy and genuinely only wanted to find the right car for us. We asked them if they were able to source a specific car and within a week they found the perfect vehicle. It was in immaculate condition and massively exceeded our expectations! The customer service was exemplary and we cannot recommend them highly enough!
Sandie P
Thank you for everything!
Bought a Ford S-max here a week ago after seeing an ad online.Communication was brilliant from the start. Adam was very polite and welcoming and responded quickly. Franco took over while Adam was off and again communication was great and very helpful. Adam and Franco kept me in the loop with what was going on with the car throughout the purchase. The overall impression I got from this place was that they were very professional, honest and helpful. They also helped me arrange finance and got me a great deal! I couldn't have asked for more from these guys. They went all out to make sure we were happy with the car and were great in handling all the paperwork and finance, tax etc which was done quickly and efficiently. I wouldn't hesitate to recommend them to anyone. A brilliant service from 2 genuinely decent guys. Thankyou!
Hilda W
Excellent Garage
Great experience. Adam was most helpful and even sorted the car tax process for me. Also collected me to pick up the car.


Andrew B
Absolutely delighted with FCS
We have just purchased a very low mileage, fsh, immaculate Volvo S40 at an extremely reasonable price. We absolutely love this car.Adam and Franco are such lovely people unlike your normal pushy salesman. These two guys are very helpful & genuine with years of experience behind them. They happily spend time with you, no rush or pressure to buy!All in all from the looking to buying was a great and happy experience. We highly recommend FCS & have done so to our family of whom brought a car from here the week later. All cars are on a very tidy smart forecourt, p/x welcome. Finance is also available. Big thanks to Adam and Franco
Mr P Egan
Wonderful experience at Fairlands Car Sales.
Excellent treatment at Fairlands Car Sales in Langley Vale Epsom .polite and total peace of mind with my new car. .I would recommend them to everyone in the world. Nothing was to much for these young helpful fellows at Fairlands Car Sales.WELL DONE. CONGRATULATIONS FOR RUNNING A EXCELLENT BUSINESS. shall be doing business again and again.
Barbara Kanatukunda
He was brilliant, but unfortunately the car was not automatic. Thank you for your time and kindness.
Penelope M
I wouldn't hesitate to recommend them.
I was recommended to Fairlands by a reliable family friend (always a good start) and his recommendation was borne out. As a single woman, I didn't feel taken advantage of (as I have felt before) and I am really pleased with my value for money car purchase. Customer Service throughout the process has been exceptional. I wouldn't hesitate to recommend them.

Alan J
Good service
Great service very help with dealing with the finance would use again and will refer others to them

Debbie
First class service highly recommend
The guys at Fairlands Cars have found me my perfect 4x4. I was very specific what I wanted and they found me the exact vehicle! Happy customer would not hesitate to recommend


Miss Lauren Hunter
Outstanding service
Fairlands Car Sales were absolutely brilliant, very helpful and provided a great service with very fair trading value. Pleasure to do business with, and wouldn't hesitant to contact and go with Fairlands again! The sales individual we worked with was really communicative, informative and reliable from the get go.

Paul H
Trouble free purchase of Volvo V70.
Friendly helpful staff. Value for money. Third time I've dealt with - always good experience.
Alan Caperon
First class service throughout and after purchase.
The best experience we have had in buying a second hand car. Service both before and after has been first class. First the video of the car on Whatsap, then the accurate description, they serviced the car, provided a new MOT with no advisories. Finally the friendly approach in answering questions. I would recommend Fairlands as offering a main dealer approach and at a very good price. Also took my car in part exchange.
Francesco Marchionna
Don't hesitate to contact them.
Nice and friendly people. I bought my second car from them and I have never had any issues. I recommend them to all of you.
Emma C
5* family run business
We purchased our first family car from Fairlands and it won't be our last purchase that's for sure! The service was friendly, helpful and most importantly genuine. They have gone above and beyond to make sure that we are happy with our vehicle and everything is fully functional. It's a five star family run business and you can't say any more than that!
Miss Lucy Payne
Defiantly the place to go for a new car
Fabulous service, finance sorted really quickly, drove my new car away within 3 days, would highly recommend


Becky Ivey
Happy finance customer
Very friendly and very quick and very happy will use again
Alan Bennett
Fairlands couldn't be fairer
Great service honest dealings I couldn't be happier
Claire Blakeney
Trustworthy honest and kind.
I would highly recommend Fairlands. I recently had my car written off and saw a good replacement at Fairlands, which was the other side of London from me. I booked a test drive and I was collected from the station, which was very kind. I received top class and friendly service, and I felt very at home with both the gentleman I met. I would definitely go there again if I needed another car.
Sarah Imi
Car purchases, service and M.O.T
Very friendly and accommodating,Had total trust in there work and advice. Will definitely be using them again.Would recommend to others.
Olivia B
First time buyer
Very friendly and helpful staff who took time to ensure that I was happy with the car and answered all questions without that stereotypical car-salesman pushiness. Staff even picked me up from work when the car was ready for collection to save me having to pay for a taxi and have made it clear that they are always on call to help out should I have any issues. The dealership had a family feel and immediately put me at ease.
Brian
Its the first time I have worked with these two chaps, and I only contacted them because they had the car I wanted. We almost became mates in the few days, we were sorting things out. and I found them 100% in all of the dealings. The car is great!! and I have since covered 750 miles , I bought it, and I WOULD NOT HESITATE TO USE THEM AGAIN. Yes its a small garage, but the service I received was second to none.
Mary Loughran
Excellent Service & Customer Care!
I have given 5 stars as I have always received exceptional customer care at Fairlands. I bought my car from them several years ago and at the time I was told they would always help me look after it and they have been true to their word! They have always proved to be trustworthy and honest in their assessment and delivery of any work that they have carried out and I would have no hesitation in recommending them - in fact I do - all the time!

Dave And Christine Phillips
2nd time purchase.
This is the 2nd time we have used Fairlands Car Sales. Extremely helpful. No pressurised selling and easy to deal with. would recommend.
David
Great! Nothing was too much trouble to them, not at all pushy. Answered all my questions, good test drive I got a good deal and they make great tea too. I would recommend this dealership to all.
Mrs Linda Day
One very happy customer, thank you
I was at the end of my teather looking at cars when we came to the garage and found two very helpful gentlemen. They couldn't do enough and sorted me out with my new car. Very grateful and impressed how smoothly everything went. Definitely recommend.
Debbie T
Review of Fairlands Car Sales
Went to Fairlands car sales because it's nice and local to where I live. They are really helpful and accommodating. They found me exactly the 4x4 vehicle that I wanted for the budget I had. Since purchasing the vehicle the aftercare service has been excellent. I would not hesitate to recommend these guys to find you a car - happy customer 😊
David and Cath M
Small dealer but BIG on Customer Service
Looking for a Renault Modus as a second car. Found our purchase on line. Whoever I spoke to during the initial search at Fairlands couldn't have been more helpful. Went to view and met Adam. Top quality service. On collection day met Franço too. The whole experience from Fairlands was impressive to be honest i would recommend them to anyone.
Bruno J
Happy customer
Great staff the sales man are there to help you and not just to sell. Will return again soon for my mx5
Matthew H
Professional without hard sales pressure.
No pressure and given lots of time and a comprehensive test drive in order to make an informed decision about the vehicle.
Cathy W
Excellent.
Hi, I bought a car at Fairlands Epsom recently. I dealt with the salesman Adam, what a lovely lad, very helpful, answered all my questions thoroughly and made me feel very much at ease. Seemed very knowledgeable and a great mannerism. Would diffinately recommend to others to buy a car here.
Lisa L
Bought my dream car.
I have used Fairlands twice now. Excellent customer service. Extremely helpful and attentive. Both cars have been great in terms of condition and lasted as expected. Would highly recommend.
Tim A
Friendly, fair and honest.
Been using Fairlands for a lot of years, change my cars every 4-6 months and always use them. Find them easy to deal with and no pressurised sales makes for a much more relaxed purchase.
Antony P
I bought a Mercedes 240c back in 2009 . The car ran for years and I Still have it .Thank you Tony the Car has seen the birth Of all my children .It's been the most reliable car I've ever had .And its been a life saver highly recommended of course . Top Class. Antony Parsons
ken Mitchell
No1 stop for all my cars. Never been let down yet. Big thumbs up to Tony and Franco.
John
I have bought five cars over the years from Fairlands Car Sales and they have always been honest and helpful, you have to factor in the cost of good aftersales, when I had a problem before, Tony has always said come and talk to him if you have any issues and true to his word he has always sorted it, I have bought cheaper cars from other dealers and when a problem arises they are not interested,
Nicholson
Bought the car March 2016.There was a noise from front called dealer and he was very polite and asked me to take car back so he could check.He checked the car but the noise which was intermittent did not happen. He spoke to main dealer and discovered that the gearbox oil was due for renewal and agreed to pay half.This cured the fault and the car has been fine since.I have bought many cars and this is as good as it gets
Thomas G,
The first guy i spoke to was really friendly and nice, theres 2 of them down there, the place wasnt open on a day i wanted to go down there and the second guy i spoke to said he would meet me down there if i wanted to or otherwise i was welcome to have a walk around and see what i think of the car i ended up buying which was a BMW 116i. Great service, no problems here at all and i dont have a problem in recommending them