We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
By Katie GWill be going back for years to come...
Pretty seamless customer care from start to finish, they guys at fairlands go the extra mile to ensure their customers satisfaction. We found a car at a very reasonable price, it was checked by mechanic before being released. They take care of their cars and customers. Local, reliable and friendly, would recommend ðŸ‘ðŸ¼
by Jessie GAmazing experience & going back for more!
I first saw an advert for a car on autotrader and emailed for more details. Franco then rang me to give me in-depth information about this car, on the call he took the time to ask me what I was looking for and we had a great chat about the possible cars that would work for me. He was able to provide me with 3 options that worked amazing for me and invited me down for a visit and test drive. Due to the current situation of Covid-19 they had strict measures in place to protect us, they provided masks, gloves and hand sanitiser! Instantly my mind was out at ease as I knew they were taking the current pandemic very seriously. After choosing which car I was going to buy the process was made easy by Franco & Adam. I cannot thank them enough for the AMAZING experience when buying this car. We have already made plans to buy a second car from them and are happy to wait until they source the car we're after rather then buying from elsewhere. Thank you Franco & Adam, really amazing guys.
By Phil LHighly Recommended. Would use again.
Superb after sales service. I can't recommend these guys highly enough. They have gone the extra mile on more than one occasion!
By Stephen KPurchase of a ford focus.
Fair, straight talking and honest. I appear to have bought a nice little motor.
By Kay CGreat service, even greater people.
Really great car dealership, fantastic service, from fantastic gentlemen, nothing too much trouble, very friendly, would recommend them to everybody.
By Emily GAmazing customer care!!
After lots of discussions with the lovely staff from FCS Ltd, I didn't end up purchasing a vehicle. This being said, they were absolutely amazing and I couldn't have asked for more help and support through my choice of vehicle. I will be highly recommending this garage to anyone in the area looking for a new car! Thank you so much.
By Keren BGreat customer service
Very friendly and helpful people. Answered any questions i had and made buying my new car and trading in my old one very easy. Would definitely recommend.
By B Neville5 Stars Service! would highly recommend !!
From start to Finnish Franco and Adam made purchasing my new car an easy experience. They found exactly what I was looking for at a very reasonable price. Would highly recommend Fairlands Car Sales. 5 star service all the way from these gentlemen.
Caroline BGood value ,Honest people !
I was very pleased with the standard & service I received from Fairlands garage . The little Jazz car I purchased recently was good value for the money paid . Nothing was too much trouble . The proprietors are straight forward & honest . A small problem occurred with the radio Ariel ,the car was collected from me (50 miles away ) sorted out & returned to me within the terms of the guarantee in 24 hrs .. I would definently recommend a visit to this garage to find a good second hand car .Nice people .
By Carol JPERFECTION
I purchased a Toyota IQ a week ago from Fairlands in Epsom.The service that I had from Franco and Adam was 100%perfect,I highly recommend this garage and great quality cars.Nothing is to much for them from start to finish A1
By Carol BBIG THUMBS UP TO FAIRLANDS CAR SALES LTD
The owner came highly recommended to me .. neither he or his 'side-kick' did not disappoint. Friendly, professional, knowledgeable and most importantly honest as the day is long. Norhing was too much trouble for them. They answered all my queries and provided a first class service. I know the full history of my car and have the fully stamped up service book and supporting paperwork to confirm. Their excellent reputation had preceded them and I am happy to say I would and have already recommended them to others.Something I rarely do. Many Thanks and a big thumbs up !
Bambi XI recently brought a car from FCS and I am so pleased I did. They were very helpful and informative. They let me look around the car in peace so no pushy salesmen. Very friendly guys. I would 100% recommend them.
By Jennifer GA successful purchase
Found a replacement car at Fairlands and cannot praise them enough. The staff go out of their way to ensure the experience is smooth and without hiccup. I would happily recommend this business again and again and if I need another vehicle then I will go to Fairlands first and foremost.
AdamVery quick to respond and answered all my questions,would recommend as very efficient
By Steve CPurchase of Mazda CX-5 sport.
I bought a Mazda from these people. I was slightly nervous as you hear so many stories about car dealers. These guys were very honest, very open and really pleasant to deal with, without being too 'sales like' and pushy. TBH if the had tried to 'sell' me the car, I would have walked off as I can't stand forceful sales people. This was NOT the case here. very genuine and I would buy again from this business.
Moronke SExcellent service
We had a great experience with fairlands car, Adam was excellent! all questions were answered. I will recommend anyone interested in cars to visit fairlands cars. Thank you for being honest and so good at what you do.
By Jorge PAMAZING SERVICE
I would rate Fairlands Car Sales 6 stars if I could. Adam and Franco are simply brilliant and super honest, and not pushy at all. I needed a specific car in quite a short amount of time, and they found one for me within the budget I needed. Also, the car had some minor issues within the first 3 months of buying it, and they arranged to pick up the vehicle and sorted everything as promised. I would recommend FCS to my friends and family.
By Edward TPurchase of a second had Honda Civic
Excellent customer service. Friendly, knowledgeable and not in the least bit pushy. Kept me informed through the purchase process. The car I purchased was in excellent condition and I received a fair PX price. I would certainly purchase another vehicle here and thoroughly recommend Fairlands and the team.
By Peter DExceptional service
Sales team are really experienced, and cars are of excellent quality. Reasonably priced, and service is exceptional. Highly recommended.
Andrew BrownGreat sales team..100%
By Abbie HFantastic car buying experience.
A & F are lovely chaps to buy a car from, they answered my 101 questions, put up with my not knowing what car I wanted and weeks of me stalking their forecourt, (Previous car died). I just knew I wanted a cheap to run, cute and fast car, which defies the laws of physics! Lucky for me an Audi A1 came in was the right colour, price and what I wanted without knowing I wanted one! It was love at first sight!. Will certainly buy from again and recommend their services.
By G RymerVery happy with Fairlands Cars good service
Very happy with our car drives beautifully.Fairlands Cars most helpful,polite and extremely efficient,good follow up.Very happy to recommend them.GR Epsom
Bonnie BA DIAMOND IN THE ROUGH
I've had a very positive experience buying a car and part exchanging my old one at Fairlands. Adam helped me through the whole process which went very smoothly. His customer service really is 10/10 and he enabled me to make up my own mind without trying to influence my decision. I'm very happy with the car and I wouldn't hesitate to buy another one from them in the future, or return for advice if I needed it. Franco and Adam are both such friendly people to deal with and when it comes to cars I found them to be straight talking and honest. All in all Fairlands is a real diamond in the rough.
Sheila CVery satisfied customers.
We were extremely satisfied. The staff were friendly but not 'pushy'. They knew the product they were selling and were able to talk us through all the details. Any queries we had were sorted out before we purchased the car.
By Victoria CImpeccable customer service!!
Impeccable customer service & a very warm welcome from this fantastic team. Understood my requirements & helped me find my dream car... and what a dream!! AS GOOD AS NEW!!! I chose a 2011 Alfa Romeo Mito, 1.4, petrol, manual. With the team's diligent care, Fairlands ensured my car was ready to go. Easy, smooth, pleasant transaction and the car is a great drive!! This well established family run business understands its customers & delivers. A great range of second hand cars, so don't hesitate, go & have a look find your dream motor today!!!
By Jill WGreat Seller
We are so pleased that we found Fairlands. They are a very welcoming and honest seller. We bought a lovely car in great condition. We definitely felt in safe hands and would recommend Fairlands to anyone.
Katerina MGreat experience
What an amazing experience! Saw the car, totally fell in love, walked in to a very friendly sales team, got finances sorted within 5 minutes, and drove off in my new car! My husband and I bought cars from Fairlands Car Sales before and always happy. Friendly, trusted, makes all process fast and easy and just truly enjoyable. Highly recommended!
By Ana NGreat car dealership - honest and personable
Fairlands Cars near Headley give the personal touch, they will work to your own needs. I went through my banks chosen car finance provider and I really regretted it because they completely messed me around. After speaking to them they arranged finance through their own chosen provider quickly and it was a lot less hassle than my banks one.. a week after test driving the car I was able to pick it up. Franco and Adam will go out of their way to ensure you are happy and as this is a family business they will treat you with the courtesy and kindness you deserve unlike big dealerships who are all about number crunching. HIGHLY RECOMMENDED. Car Brought - fiat 500
By Dr Catherine Anne CFriendly service that goes the extra mile.
Really excellent friendly service from this garage in every way. Nothing was too much trouble. We wanted a specific car with particular spec and every effort was made to successfully source this for us. We took ownership of this car today, it was an excellent deal and just the car we wanted. We have no hesitation in recommending this car sales company.
By Sue DGreat people and wonderful service
Amazing service and care. They were fantastic and got the car in tip top condition before I picked it up. They phoned me with updates and kept all their promises. Highly recommend them
Absolutely fantastic experience purchasing the car. Wasn't long and drawn out, everything explained thoroughly as we went. The finance was really easy and straight forward, took no time at all. And much more affordable than I thought it would be. Did a really good job of making it a quick and enjoyable experience. Great all round.
By Leo CHighly recommend!!!!
I would highly recommend Fairlands car sales! Franco and Adam were beyond helpful, trustworthy and genuinely only wanted to find the right car for us. We asked them if they were able to source a specific car and within a week they found the perfect vehicle. It was in immaculate condition and massively exceeded our expectations! The customer service was exemplary and we cannot recommend them highly enough!
Sandie PThank you for everything!
Bought a Ford S-max here a week ago after seeing an ad online.Communication was brilliant from the start. Adam was very polite and welcoming and responded quickly. Franco took over while Adam was off and again communication was great and very helpful. Adam and Franco kept me in the loop with what was going on with the car throughout the purchase. The overall impression I got from this place was that they were very professional, honest and helpful. They also helped me arrange finance and got me a great deal! I couldn't have asked for more from these guys. They went all out to make sure we were happy with the car and were great in handling all the paperwork and finance, tax etc which was done quickly and efficiently. I wouldn't hesitate to recommend them to anyone. A brilliant service from 2 genuinely decent guys. Thankyou!
Hilda WExcellent Garage
Great experience. Adam was most helpful and even sorted the car tax process for me. Also collected me to pick up the car.
Andrew BAbsolutely delighted with FCS
We have just purchased a very low mileage, fsh, immaculate Volvo S40 at an extremely reasonable price. We absolutely love this car.Adam and Franco are such lovely people unlike your normal pushy salesman. These two guys are very helpful & genuine with years of experience behind them. They happily spend time with you, no rush or pressure to buy!All in all from the looking to buying was a great and happy experience. We highly recommend FCS & have done so to our family of whom brought a car from here the week later. All cars are on a very tidy smart forecourt, p/x welcome. Finance is also available. Big thanks to Adam and Franco
Mr P EganWonderful experience at Fairlands Car Sales.
Excellent treatment at Fairlands Car Sales in Langley Vale Epsom .polite and total peace of mind with my new car. .I would recommend them to everyone in the world. Nothing was to much for these young helpful fellows at Fairlands Car Sales.WELL DONE. CONGRATULATIONS FOR RUNNING A EXCELLENT BUSINESS. shall be doing business again and again.
Barbara KanatukundaHe was brilliant, but unfortunately the car was not automatic. Thank you for your time and kindness.
Penelope MI wouldn't hesitate to recommend them.
I was recommended to Fairlands by a reliable family friend (always a good start) and his recommendation was borne out. As a single woman, I didn't feel taken advantage of (as I have felt before) and I am really pleased with my value for money car purchase. Customer Service throughout the process has been exceptional. I wouldn't hesitate to recommend them.
Alan JGood service
Great service very help with dealing with the finance would use again and will refer others to them
DebbieFirst class service highly recommend
The guys at Fairlands Cars have found me my perfect 4x4. I was very specific what I wanted and they found me the exact vehicle! Happy customer would not hesitate to recommend
Miss Lauren HunterOutstanding service
Fairlands Car Sales were absolutely brilliant, very helpful and provided a great service with very fair trading value. Pleasure to do business with, and wouldn't hesitant to contact and go with Fairlands again! The sales individual we worked with was really communicative, informative and reliable from the get go.
Paul HTrouble free purchase of Volvo V70.
Friendly helpful staff. Value for money. Third time I've dealt with - always good experience.
Alan CaperonFirst class service throughout and after purchase.
The best experience we have had in buying a second hand car. Service both before and after has been first class. First the video of the car on Whatsap, then the accurate description, they serviced the car, provided a new MOT with no advisories. Finally the friendly approach in answering questions. I would recommend Fairlands as offering a main dealer approach and at a very good price. Also took my car in part exchange.
Francesco MarchionnaDon't hesitate to contact them.
Nice and friendly people. I bought my second car from them and I have never had any issues. I recommend them to all of you.
Emma C5* family run business
We purchased our first family car from Fairlands and it won't be our last purchase that's for sure! The service was friendly, helpful and most importantly genuine. They have gone above and beyond to make sure that we are happy with our vehicle and everything is fully functional. It's a five star family run business and you can't say any more than that!
Miss Lucy PayneDefiantly the place to go for a new car
Fabulous service, finance sorted really quickly, drove my new car away within 3 days, would highly recommend
Becky IveyHappy finance customer
Very friendly and very quick and very happy will use again
Alan BennettFairlands couldn't be fairer
Great service honest dealings I couldn't be happier
Claire BlakeneyTrustworthy honest and kind.
I would highly recommend Fairlands. I recently had my car written off and saw a good replacement at Fairlands, which was the other side of London from me. I booked a test drive and I was collected from the station, which was very kind. I received top class and friendly service, and I felt very at home with both the gentleman I met. I would definitely go there again if I needed another car.
Sarah ImiCar purchases, service and M.O.T
Very friendly and accommodating,Had total trust in there work and advice. Will definitely be using them again.Would recommend to others.
Olivia BFirst time buyer
Very friendly and helpful staff who took time to ensure that I was happy with the car and answered all questions without that stereotypical car-salesman pushiness. Staff even picked me up from work when the car was ready for collection to save me having to pay for a taxi and have made it clear that they are always on call to help out should I have any issues. The dealership had a family feel and immediately put me at ease.
BrianIts the first time I have worked with these two chaps, and I only contacted them because they had the car I wanted. We almost became mates in the few days, we were sorting things out. and I found them 100% in all of the dealings. The car is great!! and I have since covered 750 miles , I bought it, and I WOULD NOT HESITATE TO USE THEM AGAIN. Yes its a small garage, but the service I received was second to none.
Mary LoughranExcellent Service & Customer Care!
I have given 5 stars as I have always received exceptional customer care at Fairlands. I bought my car from them several years ago and at the time I was told they would always help me look after it and they have been true to their word! They have always proved to be trustworthy and honest in their assessment and delivery of any work that they have carried out and I would have no hesitation in recommending them - in fact I do - all the time!
Dave And Christine Phillips2nd time purchase.
This is the 2nd time we have used Fairlands Car Sales. Extremely helpful. No pressurised selling and easy to deal with. would recommend.
DavidGreat! Nothing was too much trouble to them, not at all pushy. Answered all my questions, good test drive I got a good deal and they make great tea too. I would recommend this dealership to all.
Mrs Linda DayOne very happy customer, thank you
I was at the end of my teather looking at cars when we came to the garage and found two very helpful gentlemen. They couldn't do enough and sorted me out with my new car. Very grateful and impressed how smoothly everything went. Definitely recommend.
Debbie TReview of Fairlands Car Sales
Went to Fairlands car sales because it's nice and local to where I live. They are really helpful and accommodating. They found me exactly the 4x4 vehicle that I wanted for the budget I had. Since purchasing the vehicle the aftercare service has been excellent. I would not hesitate to recommend these guys to find you a car - happy customer ðŸ˜Š
David and Cath MSmall dealer but BIG on Customer Service
Looking for a Renault Modus as a second car. Found our purchase on line. Whoever I spoke to during the initial search at Fairlands couldn't have been more helpful. Went to view and met Adam. Top quality service. On collection day met FranÃ§o too. The whole experience from Fairlands was impressive to be honest i would recommend them to anyone.
Bruno JHappy customer
Great staff the sales man are there to help you and not just to sell. Will return again soon for my mx5
Matthew HProfessional without hard sales pressure.
No pressure and given lots of time and a comprehensive test drive in order to make an informed decision about the vehicle.
Hi, I bought a car at Fairlands Epsom recently. I dealt with the salesman Adam, what a lovely lad, very helpful, answered all my questions thoroughly and made me feel very much at ease. Seemed very knowledgeable and a great mannerism. Would diffinately recommend to others to buy a car here.
Lisa LBought my dream car.
I have used Fairlands twice now. Excellent customer service. Extremely helpful and attentive. Both cars have been great in terms of condition and lasted as expected. Would highly recommend.
Tim AFriendly, fair and honest.
Been using Fairlands for a lot of years, change my cars every 4-6 months and always use them. Find them easy to deal with and no pressurised sales makes for a much more relaxed purchase.
By Michele KnightVery helpful local garage
By Go Micl HaganContract agreed with a reasonable sale price, sale agreed within days and monies transferred on completion. Great chaps to do business with.
Antony PI bought a Mercedes 240c back in 2009 . The car ran for years and I Still have it .Thank you Tony the Car has seen the birth Of all my children .It's been the most reliable car I've ever had .And its been a life saver highly recommended of course . Top Class. Antony Parsons
ken MitchellNo1 stop for all my cars. Never been let down yet. Big thumbs up to Tony and Franco.
JohnI have bought five cars over the years from Fairlands Car Sales and they have always been honest and helpful, you have to factor in the cost of good aftersales, when I had a problem before, Tony has always said come and talk to him if you have any issues and true to his word he has always sorted it, I have bought cheaper cars from other dealers and when a problem arises they are not interested,
NicholsonBought the car March 2016.There was a noise from front called dealer and he was very polite and asked me to take car back so he could check.He checked the car but the noise which was intermittent did not happen. He spoke to main dealer and discovered that the gearbox oil was due for renewal and agreed to pay half.This cured the fault and the car has been fine since.I have bought many cars and this is as good as it gets
Mr J WickhamBought car. Serviced at request. A few issues arose but these were solved. Customer care was fantastic. If you need a car you can't go wrong from buying here.
Thomas G,The first guy i spoke to was really friendly and nice, theres 2 of them down there, the place wasnt open on a day i wanted to go down there and the second guy i spoke to said he would meet me down there if i wanted to or otherwise i was welcome to have a walk around and see what i think of the car i ended up buying which was a BMW 116i. Great service, no problems here at all and i dont have a problem in recommending them